Customer Success Team Lead

Stockholm

Programmatic advertising is the future of digital marketing. Using machine learning and algorithms, its main goal is to deliver a high ROI for the advertiser, by selectively buying impressions that are likely to lead to a sale. Match2One enables programmatic advertising for all types and sizes of companies, using a highly intuitive and easy-to-use platform.

 

Match2One is looking for an approachable, handson, organized Customer Success Team Leader, to lead an autonomous customer success team, while managing a diverse portfolio of clients. Someone who understands how to liaise with clients as a focal point, strategize on what’s being delivered in form of campaigns and results. You’ll be working with the clients proactively and consultatively.

You’ll be part of a great team and will be responsible for ensuring the delivery of goals, quality of campaigns, and strategies. We are a fastgrowth company and it’s pivotal to ensure clients get the very best campaigns, creative support, and consistent delivery and that expectations are exceeded.

 

The successful candidate will have the opportunity to work alongside a world-class team in a fast-growing company.

 

Location?

This role will be based in Stockholm, Sweden – Match2One’s HQ.

 

What will you do?

Together with the rest of our highperforming Customer Success Team, you will support, develop and build a longterm customer relationship with Match2Ones clients while ensuring consistency in quality and results. You will help and support your colleagues in the daytoday business, share your knowledge and experience and help the team reach their goals. You will report directly to the company’s senior management.

It’s important that our fantastic service standards are delivered consistently and this is where you come in. We want someone who can be the first point of contact for clients and also help with the overall project management and delivery of your team’s work. You will be responsible for client onboarding, quarterly strategic reviews, and relationship development, ensuring long-term promoter/advocacy status with clients.

 

Responsibilities

What skillset is needed?

 

What will we offer you?

 

Join the team at Match2One on our mission to democratize programmatic marketing and eliminate the barriers to enter for independent agencies, small-medium businesses, start-ups and the digital industry.

If this sounds like an opportunity for you, don’t hesitate to reach out! We’d love to speak with you.

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