Customer Success Team Lead

Match2One, a Verve Group company, is on a fast-paced mission to change the world of digital advertising. 2022 is shaping up to be our most exciting year yet, and we are now looking for extraordinary people to join our team.

Who We Are

We are a team of highly motivated and business driven individuals who thrive from working in a high-speed, startup-minded, environment. 

We value integrity, entrepreneurship and team spirit and take on challenges, big or small, with a smile.

Location?

This role will be based in Stockholm, Sweden – Match2One’s HQ.

What will you do?

Together with the rest of our high–performing Customer Success Team, you will support, develop and build a long–term customer relationship with Match2Ones clients – while ensuring consistency in quality and results. You will help and support your colleagues in the day–to–day business, share your knowledge and experience and help the team reach their goals. You will report directly to the company’s senior management.

It’s important that our fantastic service standards are delivered consistently and this is where you come in. We want someone who can be the first point of contact for clients and also help with the overall project management and delivery of your team’s work. You will be responsible for client onboarding, quarterly strategic reviews, and relationship development, ensuring long-term promoter/advocacy status with clients.

Responsibilities

• Manage and develop a client portfolio across different sectors and verticals
• Customer and budget responsibility
• Conduct and be responsible for ongoing team meetings
• Maintain an ongoing dialogue with the company’s other department heads
• Develop, streamline and improve the team’s working methods and routines.
• Reporting on team performance and portfolio
  
  

What skillset is needed?

• Minimum 4 years of experience as a Customer Success Manager or working
  for a media agency
• Technical experience of campaign management (Preferably Display, Programmatic, Video, Native, SOME)
• Comfortable of working in an entrepreneurial environment
• Previous team responsibility or proven leadership qualities
• Excellent business presentation skills including both oral and verbal communication.
• Strong organizational and prioritization skills.
• Ability to meet and exceed goals in a challenging environment.
• Fluent in Swedish and English.

Why you should join us:

• Working abroad program (25+ offices globally, including one in the Empire State Building in NYC).
• Annual company trip
• Awesome team events throughout the year
• Training & personal development allowance
• And the usual stuff: maxed out healthcare allowance (friskvårdsbidrag), pensionsförsäkring (occupantional pension)